Managing Contacts from within the Customer Control Panel

Domain Name Contacts may be created and managed independent of domain names as well, directly from within the Customer Control Panel.

More About Contacts 

Note
  • The Contact details of a domain name is typically modified from the Order Information view of individual domain names.

  • Unused Contacts (except Default Contacts) that were created more than six months ago are archived. Archived Contacts will not appear in the List of Contacts, would not be searchable and will not be available for selection during domain name registration and transfer.

    Additional Information

    Default Contacts

    To Add a Contact (Anchor: add)

    1. Login to your Customer Control Panel. See details

    2. In the Menu, point to Settings -> Domain Specific -> Contacts Management and then click Add.

    3. Select the type of Contact you wish to add and provide the details for this Contact.

      Contact Types, Accented Characters and Domain Name Extension Specific Conditions 

      Note
      • Contacts are of the following types:

        • General Contact: This contact corresponds to the 4 Contacts (Registrant, Administrative, Technical and Billing) associated with most of the top-level domain names like .COM, .NET, etc..

        • .CO Contact: This type of Contact is specific to a .CO domain name.

        • .DE Contact: This type of Contact is specific to a .DE domain name.

      • The Add Contact form supports the following, except for the Phone Number, Fax Number and Email Address fields:

        • Accented characters in case of the below Contact Types:

          • General Contact

            • Thin Registry - All characters

            • Thick Registry - A set of characters and this set varies from Registry to Registry

          • .CO Contact

          • .DE Contact: This supports the following Latin-1 characters:

            ¡¢£¤¥¦§¨©ª«¬-®¯°±²³´?¶- ¸¹º»¼½¾¿ÀÁÂÃÄÅÆÇÈÉÊËÌÍÎÏÐÑÒÓÔÕÖ×ØÙÚÛÜÝÞßàáâãäåæçèéêëìíîïðñòóôõö÷øùúûüýþÿ

      • The following list displays the various types of .DE (Anchor: deaddrules) Contacts listed in our system and how they are displayed in the Whois of .DE domain names:

        .DE Contact Type displayed in the System

        .DE Contact Type displayed in the Whois

        Registrant

        Domain Holder

        Admin

        Administrative or admin-c

        Technical

        Technical or tech-c

        Billing

        Zone administrator or zone-c

        The Registrant or the Administrative Contact of a .DE domain name needs to be from Germany. This implies that the country of either of these Contacts needs to be Germany.

        The Name field of any .DE Contact can not be modified. If you wish to modify the Name, create another Contact and associate the same with your .DE domain name.

        While modifying the Contact Details of a .DE domain name, the .DE Registry checks if the Name Servers used by the domain name contain a Zone for this domain name and the correct NS Records.

      • While the system permits adding multiple Contacts with the same Name, Company Name, Address, etc., it is not recommended, as it may lead to confusion while registering domain names and/or managing Contacts in the future.

    4. Click Add to complete the process.

    Contacts thus added can be viewed from the Contact List page which can be accessed by pointing to Settings -> Domain Specific -> Contacts Management in the Menu, and then clicking List. This Contact can be chosen to represent one or more type of Contact for a domain name during the Registration process.

    Contact Modification, Accented Characters and Domain Name Extension Specific Conditions 

    Note
    • Modifying the details of a particular Contact in this way will result in change of Contact details for all domain names using this Contact.

    • You will encounter the below error message in case the Contact is associated with one or more suspended domain name(s):

      Attention

      Change of this contact is not allowed as it is associated with a suspended domain

    • The Modify Contact form supports the following, except for the Phone Number, Fax Number and Email Address fields:

      • Accented characters in case of the below Contact Types:

        • General Contact

          • Thin Registry - All characters

          • Thick Registry - A set of characters and this set varies from Registry to Registry

        • .CO Contact

        • .DE Contact: This supports the following Latin-1 characters:

          ¡¢£¤¥¦§¨©ª«¬-®¯°±²³´?¶- ¸¹º»¼½¾¿ÀÁÂÃÄÅÆÇÈÉÊËÌÍÎÏÐÑÒÓÔÕÖ×ØÙÚÛÜÝÞßàáâãäåæçèéêëìíîïðñòóôõö÷øùúûüýþÿ

    • The following list displays the various types of .DE (Anchor: dedbrules) Contacts listed in our system and how they are displayed in the Whois of .DE domain names:

      .DE Contact Type displayed in the System

      .DE Contact Type displayed in the Whois

      Registrant

      Domain Holder

      Admin

      Administrative or admin-c

      Technical

      Technical or tech-c

      Billing

      Zone administrator or zone-c

      The Registrant or the Administrative Contact of a .DE domain name needs to be from Germany. This implies that the country of either of these Contacts needs to be Germany.

      While modifying the Contact Details of a .DE domain name, the .DE Registry checks if the Name Servers used by the domain name contain a Zone for this domain name and have correct NS Records.

      If the Name Servers fail to display the Zone file of your .DE domain name and/or display NS Records for the Name Servers, you will still be able to modify the Contact details of your .DE domain name. However, you will be provided 30 days to correct this issue or else your domain name would get Deleted by DENIC.

      Once you have setup your .DE domain name's Zone correctly, you may click the Recheck Nameserver Status button in the Name Servers link in the Order Information view to confirm the same with the .DE Registry.

      The Name field of any .DE Contact can not be modified. If you wish to modify the Name, create another Contact and associate the same with your .DE domain name.

    To Delete a Contact (Anchor: delete)

    If a specific Contact is no longer required, you may delete the same by following the steps listed below:

    1. Login to your Customer Control Panel. See details

    2. In the Menu, point to Settings -> Domain Specific -> Contacts Management and then click List.

    3. Click the Contact Id link of the Contact you wish to delete.

    4. Click the Delete button and confirm the deletion.

    Note

    A Contact can be deleted only if it is:

    • not associated with any domain name, or

    • not used as a Default Contact under your Customer account.

      Additional Information

      Setting Default Contacts